At Seshan Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use and safeguard it when you visit our website or purchase our skincare products. By using our website, you agree to this Privacy Policy.

What Information Do We Collect?

A) Information You Provide

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • City and governorate
  • Order details, including purchased products and order notes
  • Information provided when contacting customer support

B) Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Clicks, browsing behavior, and referral sources

C) Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance
  • Remember your preferences
  • Analyze website traffic
  • Support advertising and remarketing campaigns

You can manage or disable cookies through your browser settings at any time.

How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders
  • Contact you regarding your order via phone, email, SMS, or WhatsApp when necessary
  • Provide customer support, returns, exchanges, and product inquiries
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Send promotional offers and marketing communications where permitted by law, with the option to unsubscribe at any time

Sharing Your Information

We share your information only with trusted service providers, including:

  • Shipping and delivery partners
  • Payment service providers
  • Customer communication platforms (Email, SMS, and WhatsApp)
  • Website analytics and technical service providers

We do not sell your personal information. We may disclose it only when required by law or to protect our legal rights and the safety of our customers.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and provide customer support
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce our policies

When your information is no longer required, it will be securely deleted or anonymized whenever possible.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information where legally applicable
  • Object to or restrict certain data processing activities
  • Opt out of marketing communications at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page.